SYVOX is an Asterisk based IP PBX system which is an efficient alternate to proprietary hardware PBX / PABX. SYVOX services are been developed on Linux based server machine with SIP standards taken into consideration. Hence, making it a cost effective replacement with complete round the clock support from SYBRID. You can use any SIP Phone (software or hardware) to connect your work station and users.
The SYVOX BASIC system is ideal for small office and branch office environment. The SYVOX is ideal for environments where there are limited lines and these lines need to be shared among more than 3 users. The functionality with SYVOX – BASIC will enable customer office to receive calls using a single number and make outgoing calls from their desk with the first available (not in use) line.
The SYVOX – ADVANCE system is perfect for enterprises where the frequency of phone usage for both internal and or external is on higher side as well as the number of users are also greater. The primary challenge in these environments is not the resource but the utilization of the resources and the accountability factor for the consumption of voice minutes etc.
SYVOX – ADVANCE empower user to implement a fully controlled audited environment and assign resources to be utilized for business purposes;
Is end-to-end solution for organization that operates a call center irrespective of the capacity and size. This module is ideal for companies with customer service desk; where the SYVOX – PRO will help them boost sales, increase employee productivity while gathering valuable data for analytics and reporting which can be translated in useful business strategies.
The SYVOX – PRO services can integrate multiple data bases and can be useful in many ways i.e. If the address book is using SYVOX – PRO; it will automatically read the details of the incoming call. Such type of integration are life-savers; continuance of businesses, customer engagement and saving a tremendous amount of time.
SYVOX – PRO CRM Application is an optional enhanced feature where specialized CRM application is built for customer business.
This module will enable customer to procure an application which works as operational backbone for its business operations. Below are few examples where SYBRID is providing SYVOX – PRO CRM Business application to the variety of customers.
SYVOX – SmartDial is a feature which can be procure separately; this automated intelligent dialer will pick the number from pre provided dialing number list and dial numbers automatically often referred as Automatic Call Distributor (ACD) in call center industry.
SYVOX-Smart Dial is the option that enables the ACD which is a specialized phone system that routes (distributes) incoming calls to teams of agents assigned to various call queues.