About Afif Ather
Academic Level: Degree Bachelor
Perceptive and logical data analyst with proven ability to communicate with both technical professionals and end users to identify and translate business requirements and to build and lead teams of talented professionals to develop valuable process solutions to meet business objectives. Offering years of experience driving data accuracy and integrity.
• Coordinated statistical data analysis, design, and information flow. • Performed system analysis, documentation, testing, implementation, and user support for platform transitions. • Produced monthly Bi reports using advanced Excel spreadsheet functions and Power Bi. • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes. • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results. • Developed database objects, including tables, views and materialized views using SQL. • Drove operational improvements which resulted in savings and improved profit margins. • Analyzed large amounts of data to find patterns of fraud and anomalies. • Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys. • Collaborated closely with upper management to drive strategy through development and implementation of new processes. • Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions. • Evaluated and adopted new technologies to address changing industry needs.
2015 - 2020
• Created help desk tickets, troubleshot, and resolved desktop issues. • Determined hardware and network system issues using effective troubleshooting techniques. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. • Uploaded new software, rolled out updates and applied patches to servers upon release to thwart and threats from penetrating networks. • Documented all transactions and support interactions in system for future reference and addition to knowledge base. • Account Manager for HP, Office365, Bluehost, Rackspace, Workplace etc