About Syed Junaid Hasan Hashmi

  • Academic Level: Master’s Degree
  • Location Karachi
  • Gender: Male

Education

Experience

  • 2019 - 2020
    GEMCO

    Sr. Support Coordinator (Client Services)

     Looking after OTRS and daily operations of RICOH Photocopier machines, BPC UPS, IMMACULE Cash Counting Machines, and BROTHER Printers. Manage more than 40 engineers nationwide.  Key Account Coordinator for after sales support and services.  Resource Planning & Territories Induction.  TAT Management for all SLA /Non SLA Clients.  Strategic Planning for cost reduction & improvement of organization.  Development of SOP\'s and DOPM\'s for Nationwide Services Team.  Reporting & Analysis.  Preparation of Monthly & Weekly Performance Dashboards.  Compliance & Achievement of defined targets.

  • 2018 - 2019
    Innovative Pvt Ltd

    Support Services Coordinator

    Evaluate current operational performance and provide strategic plan for improvements to achieve performance targets.  Looking after OTRS and daily operations of Wincor Nixdorf ATM machines,APC UPS and G&D Cash Sorting Machines, manage more than 30 Engineers of South Region (Sindh & Baluchistan).  Coordinates and manage project tasks to ensure project delivery within allotted timelines.  Coordination with vendors and other departments for equipment requirements and inter discipline communication.  Monitor, Control and manage business operations to meet customer expectations and company goals.

  • 2017 - 2018
    Innovative Pvt Ltd

    Field Services Engineer

     Provide technical support and maintenance of ATM machine, cash sorter machine, ups and inverter.  Responds to customer complaints; evaluates and resolve problems of the customer; assists in installing equipment; analyses, inspects and reviews findings to determine the solution.  Offer off-site corrective and preventive maintenance as well as other after sales technical support solutions.