Contact Center

At Sybrid, we pride ourselves on being the market leader in outsourced business services. Many startups, medium-sized businesses, and even huge corporations have trouble adjusting to all the services required in the business world. With the market changing every day, many companies would lose their standing if they weren’t able to pivot and adapt to new trends. Hence, you can outsource your needs to us, and we will remove that possibility.

Achieve excellence with us!

Our professionals are ready to outline our services for your organization. To get a free no-obligation quote, please click below.

Inbound Calls

Inbound call centers deal with incoming calls and are customer service-focused. Sybrid provides greater customer services through its inbound call centers. Potential customers can enjoy the following qualities via Sybrid’s inbound call services.

  • Greater customer satisfaction
  • Effective solution to queries
  • Building customers’ confidence
  • Strengthened relationships with customers
  • Multilingual services
  • Better profits for customers

Outbound Calls

Outsourcing your outbound call services to Sybrid will give you an edge over competitors when comparing operational costs. Joining hands with Sybrid will not only lead to cost reduction for your company as a whole, but it will also lead to the company achieving economy of scale in the long term. Our highly experienced call center agents speak a diverse range of languages, enabling us to serve customers from various parts of the world.

Types of Outbound Call Services

  • Telemarketing
  • Advisory
  • Customer service
  • Sales
  • Lead Generation
  • Survey Calls

Telemarketing

With outstanding persuasive skills and extensive, in-depth knowledge regarding the human psyche and consumer behavior, our call center professionals will ensure that your company’s sales do not just reach the target level but go beyond that.

Benefits of Sybrid Telemarketing:

  • B2B and B2C services
  • Highly trained agents
  • Regular updates from the team
  • Multilingual services
  • Scripts vetted through A/B testing or Split testing

Email and Chat Support

Building an email list and engaging customers through a chatting platform has become essential for any modern business. When business owners and main managers want to focus on growing, expansion, or any other department of their company, they would do well to outsource these particular tasks. With our updated and state-of-the-art email and chat support, we can prove how ready you are to serve your customers.

Live chat

Whether it’s a human behind the live chat or a chatbot, Sybrid would be sure to provide the product information, service details, and any kind of assistance a customer may require, with your offering. Through this service, we make sure that the link between you and your customers stays strong and long-lasting. Of course, with us providing the service that makes this happen, you can dedicate your entrepreneurial skills to the core operations of your business.

SMS Support

Forget about sending plain-old SMS with a regular number. These days, the right way to do SMS marketing is by sending it with your brand name. This is just what Sybrid would do for you. Seeing the brand name would assure customers that the message is from a genuine company that’s professional and knows what it’s doing.
We also provide both short code and long code solutions to your SMS marketing problems. Just some of the solutions you can look forward to with us are:
• Handling product complaints
• Directly focusing on target audience through operators
• Q&A sessions with corporate expert teams
• Scratch card redemption
• Receive callback from customers