Assistant Manager – WFM & SQ

Permanent Sybrid Private Limited in Featured
  • Lakson building no.3, 7 floor, Sarwar Shaheed Road, opposite Karachi Press club, Saddar. View on Map
  • Post Date: August 26, 2020
  • Applications 0
  • View(s) 532
Email Job
  • Share:

Job Detail

  • Career Level Manager
  • Experience 4 - 6 Years
  • Gender Both
  • Qualifications Bachelors/Masters

Job Description

Summary of key functions:

  1. Managing Service Quality
  2. Designing Monitoring Standards
  3. Liaison with operations
  4. Reports Monitoring and analysis (WFM / MIS, SQ, CCU and T&D)
  5. SQ Team Compliance and Calibration
  6. Team management
  7. Forecasting and scheduling
  8. Capacity Planning
  9. Agent Performance management
  10. Dashboard/ Process Management
  11. Operational Reporting
  12. Quality Reporting
  13. Other Core Responsibilities /Special projects