Recruitment Qualifications:

• Bachelor Degree in Computer Science/ Information Technology
• Demonstrated expertise in configuring, installing and trouble shooting PC system, Microsoft, XP and   MS office application, network configuration.
• Working knowledge of remote access Remote Desktop, VNC and Virtual Private Network.
• Must be c customer focused and have effective productivity/ work output.
• Must be a team player and able to work with minimal supervision.
• Experience using administrative tools and working knowledge of DNS, DHCP, and TCP/IP.
• Working knowledge of troubleshooting ticketing system such as remedy.

Key Responsibilities and Duties:

• Perform desk-side support service per Client’s pre-defined/ location specific service process.
• Software installation, configuration and troubleshooting for end users. Hardware and software upgrades.
• performance of IT support duties as defined by the appropriate IT Support team leader
• Network printer installation/configuration.
• General Desktop Support/ Project Coordination/Move activates.
• Support and assist colleagues; commit to and be accountable for overall group success.
• Monitor, analyze, and develop creative solutions and access risks / benefits.

Work with 2-4 level support group to assist with application design/development/upgrade testing and implementation