Network & Systems Support Engineer reports to Manager IT, he is responsible for 1st Level Support for Systems related issues, Maintaining Systems & Security Company-wide. This includes LAN, Active Directory, Proxy, Email Server, Antivirus and Security.

Key Responsibilities and Duties/Results Expected/KPI

• Manage workflow and service request through Client’s call ticketing system
• Software installation, configuration, and troubleshooting for end-users
• Performance of IT supports duties as defined by the appropriate I.T Support team leader.
• Network printer installation/configuration
• General Desktop Support/Project Coordination/Move activities
• Monitor, analyze and address reliability and performance issues
• Analyze problems, develop creative solutions and assess risks/benefits
• Assess and address compliance with applicable IP Policies, Standards, and Technical controls.
• Document supported system and application procedures and processes.
• Staffing the help desk as needed.
• Keep abreast of technology changes and Client’s operating environment changes to assess potential
• Should be responsible to comply with the standards within the company for e.g. ISMS, HIPPA, etc.
• To report security weaknesses/incident through Information security incident & weakness reporting mechanism.