
Supervisor Operations
Permanent Sybrid Private Limited posted 1 year ago Email JobJob Detail
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Career Level Executive
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Experience 0 - 2 Years
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Gender Both
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Qualifications Bachelors
Job Description
Summary of key functions:
1. Critical to Client 2. People Management/Critical to Operation 3. Coaching 4. Report Management
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Critical to Client
— Ensure Client promotional and marketing materials activities are properly communicated and executed by agents. — Ensure follow up calls on complaints through teams.
People Management/Critical to Operations — Recognizes the results of all subordinates — Keen monitoring of team members performance. — Provision of technical, objective and goal oriented support to the team member
Coaching — Actively participates and promotes incentive programs — Producing more and more lead requests by coaching team members on various methodologies.
Report Management — Implementing strategies devised by manager contact center to strive for perfect up selling and cross selling techniques — Conducting market surveys and researches as per guidelines given by the manager contact centre
Other — Should be responsible to comply the standards within the company e.g. ISMS, HIPPA etc |