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Team Lead Operations - Sybrid

Team Lead Operations

Permanent Sybrid Private Limited Email Job
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Job Detail

  • Career Level Officer
  • Experience 0 - 2 Years
  • Gender Both
  • Qualifications Bachelors

Job Description

 

Summary of key functions:

1.       Critical to Client

2.       People Management/Critical to Operation

3.       Coaching

4.       Report Management

 

Critical to Client

—     Ensure promotional and marketing materials activities are properly communicated and executed by agents.

—     Ensure follow up calls on complaints through teams.

 

People Management/Critical to Operations

—     Recognizes the results of all subordinates

—     Keen monitoring of team members performance.

—     Provision of technical, objective and goal oriented support to the team member

 

Coaching

—     Actively participates and promotes incentive programs

—     Producing more and more lead requests by coaching team members on various methodologies.

 

Report Management

—     Implementing strategies devised by manager contact center to strive for perfect up selling and cross selling techniques

—     Conducting market surveys and researches as per guidelines given by the manager contact centre

 

Other

—     Should be responsible to comply the standards within the company e.g. ISMS, HIPPA etc