Career Level Executive
Experience 0 - 2 Years
Qualifications Bachelor’s In Telecom, Computer Science Or Electronics.
— Respond to customer queries in a timely and accurate way
— Identify customer needs and help customers use specific features
— Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
— Update our internal databases with information about technical issues and useful discussions with customers
— Monitor customer complaints and reach out to provide assistance
— Being the customer-facing voice, addressing complex account and billing issues
— To understand about customers regarding how they use billing services, and provide valuable feedback
— Educate customers on reporting options, alerts and budgets.
— Providing prompt, efficient, detailed, customer-oriented service to customers
— Work with customer support peers across the board to ensure a consistent and high-quality level of support
— Driving projects that improve customer interactions with company’s account and billing information
— Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
— Closely work with the team to drive resolution of issues for customers