—     Respond to customer queries in a timely and accurate way

—     Identify customer needs and help customers use specific features

—     Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

—     Update our internal databases with information about technical issues and useful discussions with customers

—     Monitor customer complaints and reach out to provide assistance

—     Being the customer-facing voice, addressing complex account and billing issues

—     To understand about customers regarding how they use billing services, and provide valuable feedback

—     Educate customers on reporting options, alerts and budgets.

—     Providing prompt, efficient, detailed, customer-oriented service to customers

—     Work with customer support peers across the board to ensure a consistent and high-quality level of support

—     Driving projects that improve customer interactions with company’s account and billing information

—     Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience

—     Closely work with the team to drive resolution of issues for customers