Sybrid Secures 3 P@SHA ICT Awards 2026 Across AI, Best in BPO & Gender Diversity
Sybrid Private Limited has been honored with three prestigious P@SHA ICT Awards 2026, recognizing its contributions across AI in Public Sector, Best in BPO, and Gender Diversity. The three recognitions reflect Sybrid’s evolution from a BPO company into a technology solutions provider while reinforcing the role of AI, innovation, and people at the heart of its growth.
Sybrid received the Public Sector Award in Government and Citizen Services for KhizerBot, its AI-powered chatbot developed in-house for the Pakistan Single Window (PSW). The recognition marks a significant milestone in Sybrid’s public-sector journey and highlights its first Public-Private Partnership-led AI solution, bringing together Sybrid’s BPO and customer experience expertise with its growing AI capabilities. Deployed across the PSW website and Trade Information Portal of Pakistan, the solution reflects Sybrid’s use of AI to simplify information access and enhance digital service delivery.
Sybrid also secured the Best in BPO Award, marking its 5th award in the BPO category since 2016 and reaffirming BPO as a core part of its journey since 2008. Over the years, Sybrid has evolved its BPO operations by integrating AI, automation, analytics, and technology into customer care, IT support, back-office processing, digital marketing, and other business processes.
From AI-powered conversational bots through its Kaizen® suite to advanced audio analytics through AudioSense®, Sybrid continues to develop technology that complements human expertise and helps clients improve efficiency, service quality, and decision-making.
The third recognition, the Gender Diversity Award, highlights Sybrid’s continued focus on building an inclusive workplace where diverse talent can grow and contribute. Women currently represent 24% of Sybrid’s workforce across business units, while the company continues to support equitable hiring, pay, career advancement, and leadership opportunities.
Together, the three P@SHA recognitions represent different but interconnected dimensions of Sybrid’s growth: technology that solves real-world challenges, BPO expertise enhanced by AI, and a culture that values diversity and inclusion.
Shamoon Haider, Managing Director, Sybrid, said:
“We are proud to have won over 26 P@SHA Awards over the years, reflecting our continued commitment to innovation, service excellence, and the strength of our people. This year’s three recognitions further reinforce our journey of delivering meaningful impact through technology and BPO expertise.”
These three P@SHA Awards further reinforce Sybrid’s commitment to advancing Pakistan’s technology and BPO ecosystem by combining innovation, operational expertise, and people-centric growth to deliver meaningful outcomes for clients, partners, and communities.
