SYDESK by Sybrid

SYDESK

A helpdesk management system that manages customer care operations to assist businesses in efficiently resolving customer queries. Be it asset management, complaint management, or service management, we’re keen on perfecting your customers’ experience.

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An Edge-Cutting Ticketing System

Seamless Customer Care Services

SYDESK overcomes challenges associated with ticket resolution time via a comprehensive and customizable ticketing system. With efficiency, accuracy, tracking, and reporting features, it accounts for faster resolution with valuable insights, higher customer satisfaction, and improved operational efficiency. Additionally, it guarantees that the objectives are achieved per the defined standards on a daily or weekly basis using reports and analytic tools.

Everything You Need to Know!

SYDESK automates three crucial components of customer care operations: ticket management, animation suite, and reporting & optimization. It enables customer care representatives to timely manage and resolve customer grievances and issues.

Features Embedded in SYDESK

Add private ticket notes, client notes, and more
Custom labels, tags, and flags
Custom ticket filters
Custom ticket status, ticket type, and priority
Email ticketing
Outgoing email SMTP support
Structures for ticket counts for companies, departments, and status
Ticket lock for agents
Time Tracking

What SYDESK Has to Offer

Help Desk Automation

Auto ticket generation using email
Ticket dispatch rules using workflow

Escalation Rules

Apply SLA plans to single ticket, client, and department level
Business hour schedule and holiday management
Set up multiple SLA plans
Ticket lock for agents

Knowledge Base Management

Internal knowledge base for staff
Knowledge base suggestions for staff and client portal

How Things Work

Mobile Platform Support

Android app
iOS app

Communication Forums

Internal communication forum (chat)
Notifications and alerts

Integration

Integration with the billing system using APIs
Integration with CRM and CMS software
Integration with third-party tools

Does Your Business Need SYDESK?

SYDESK takes a proactive approach to handle customer complaints and queries within the shortest response time. It notifies customer care operators to assist customers with timely feedback at every query stage, which improves customer satisfaction.

The data accumulated with the help of analytics, agile reporting, and automatic tools can be used to draft a knowledge base for future references on handling different kinds of customer complaints and queries and further improving product quality.