With the ability to support multi-tenancy, SYHOX is an IP-PBX that is hosted on a rapid compute cloud infrastructure. This cloud infrastructure enables SYHOX to extend its services to any IP network across the region. Stable infrastructure and services allow for effectively committing 99 percent SLA for uptime. As already mentioned, multiple channels may be supported with the help of E1 and PRIs through the cloud-based structure. SYHOX is a flexible system that has a variety of connectivity options with IP phones as well as soft phones.
Most Amazing Features Embedded in SYHOX
The dashboard that comes with this system offers a complete picture of system details in a single window. These details comprise of System Status, System Count and Voicemail. In addition to this, the current status of individual extensions and ring group forwarding status can be reviewed and monitored from the dashboard. The Call Detail Record provide a summary of the total number of calls for each date with the detailed talk time in terms of minutes and hours. Additionally, the summary gives a bird eye view of the total calls missed, ASR and ALOC. Call Detail Record also provides information regarding inbound and outbound calls placed during a given time period. An extensive search option is also given to find, download and listen to any call recording.
- Call recording
- CDRs & reports
- Auto attendants
- Conference calls
- Call holding
- Call forwarding
- Custom dial plan
- Extension to extension dialing
- Role-based access control feature
- Interactive voice recording
- Music on hold
- Operator panel
- DTMF (dual-tone multi-frequency)
- DID & DIOD (direct inward & outbound dialing)
- Highly scalable and customizable as per customer requirement
Here’s Why Your Business Needs to Opt For SYHOX
- Business process optimization becomes a possibility with SYHOX and its defined modules. SYHOX is the perfect choice for improving call center performance.
- It provides advanced data analytics and reports that can identify loopholes and bottlenecks in the system and fix them in real time.
- It comes with built-in industry standards, seeking to automate the call center industry.
- It can aid businesses, especially call center enterprises, to minimize hardware costs and expenditures.
- There is no better way to impress existing clientele with augmented performance, stability, resilience and integrity.
- SYHOX is customizable to each entity’s specific needs and is a suitable choice for SMEs as well as large enterprises, extending a seamless experience to all.