Syvox

Developed on the Linux-based server machine with SIP standards, SYVOX is an IP PBX system which is an efficient and cost-effective alternative to the proprietary hardware PBX/PABX. Let’s improve your productivity.

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Let’s Make Calling Easier

Assisting Call Center Industries

SYVOX is an enterprise call center IP telephony solution that continues to replace proprietary hardware call center and enterprise voice solutions. It has been recognized numerous times for BPO, export growth, and ICT services at the P@SHA ICT Awards.

It improves productivity with presence, extension management, and desktop-based call control. Receive and make calls via standard PSTN using VoIP gateways now!

Everything You         Need to Know!

Everything You Need to Know!

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SVYOX as a product is broken down into four categories: SYVOX Basic, Advance, Pro, and SmartDial, with round-the-clock support from Sybrid. Each of these complements a differently-sized business model.

calling software for call center

SYVOX Basic

The basic version of SYVOX is well-suited for small office environments or business entities where limited phone lines are made available to each user. It provides a single number to the office for incoming calls; however, the first available line can be used for outgoing calls.

  • Application
  • Call conferencing
  • Call forwarding
  • Call logs (asterisks)
  • Caller ID (CLI) for inbound calling
  • Dual-tone multi-frequency (DTMF)
  • Extension to extension dialing
  • Interactive voice response (IVR)
  • Operating system

SYVOX Advance

The advanced version of SYVOX works well for entities with more than one operational unit but a substantial number of users with a higher frequency of phone utility and usage. It’s optimal for controlled and audited environments where resources are limited, making efficient utilization of scarce resources the key to success.

  • Auto redial
  • Call parking
  • Call recording
  • Dashboard
  • Direct inward, outward dialing (DIOD)
  • Reporting and monitoring
  • User profiling
calling software for call center
calling software for call center

SYVOX Pro

Catering to enterprises with customer service desks and call center operators. SYVOX Pro is integrated with features that augment sales, improve employee productivity, generate reports (for acquiring business intelligence and translating it into strategies), and perform data collection for analytics. It can integrate into multiple databases, which accounts for significant time-saving and customer engagement.

  • Auto redial
  • Call parking
  • Call recording
  • Dashboard
  • Direct inward, outward dialing (DIOD)
  • Reporting and monitoring
  • User profiling

SYVOX Pro – CRM Business Application

An optional add-on feature for SYVOX Pro operates as a customer relationship management (CRM) application. It’s the operational backbone for all significant business operations that serve customers with the following functionalities:

  • Appointment scheduling and medical record management system
  • Customer feedback and complaint management system
  • Help desk ticketing system
  • Hotel booking and management system
  • Order delivery system
calling software for call center
calling software for call center

SYVOX SmartDial

An individual feature with automated intelligence for automatically identifying from a pre-provided dial list and redialing. It’s frequently used in call center industries under the Automatic Call Distributor (ACD) label, which routes incoming calls to teams assigned to different call queues. Its features include:

  • Assisting both employee and caller on the call using the join feature
  • Drafting queue strategies and prioritization control
  • Estimating the number of answered and unanswered calls
  • Live monitoring of calls
  • Logging staff in and out of queues
  • Monitoring the status of queues by identifying the number of callers in each queue
  • Providing instant notification about the call center status
  • Reviewing the average and longest waiting time for callers in a queue
  • Reviewing the time for logging in and out
  • Whisper feature in an ongoing call
Crafting Best-In-Class Experiences

Trusted By Industry Leaders

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Here’s Why Your Business Needs to Opt For SYVOX

Pre - and post - sales service and support are commendable.

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It aims to help with productivity boosts and provides greater call control.

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Relative to other similar systems, SYVOX seems to be the cost-effective PBX/ PABX system.

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Seamless integration with existing LAN infrastructure.

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Management has been simplified via the web-based interface.

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VoIP Gateways may be used to make and receive calls via the standard PSTN.

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