SYVOX

SYVOX is an IP PBX system and is a more efficient and cost-effective alternative to the proprietary hardware PBX/PABX. Created using a Linux server machine, SYVOX services are offered with a complete round-the-clock support. A SIP phone may be used for connectivity purposes.

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SYVOX Basic

This basic version is suitable for small office environments or small business entities where limited phone lines are available to each user. SYVOX Basic provides a single number to the office for incoming calls. For all outgoing calls, the first available line may be used. A few key features of the Basic version consist of the following:

  • Operating system
  • Application
  • Extension to extension dialing
  • Caller ID (CLI) for inbound calling
  • Interactive voice response (IVR)
  • Call forwarding
  • Call conferencing
  • DTMF (dual-tone multi-frequency)
  • Call logs (asterisks)

SYVOX Advance

This advanced version works well for entities with more than one office and relatively a larger number of users who have a higher frequency of phone utility and usage. In such environments, resources are limited and efficient utilization is key. SYVOX Advance enables a controlled and audited environment that allows for enhanced utilization of scanty resources. Some of the popular features of this version include:

  • Direct inward outward dialing (DIOD)
  • Reporting and monitoring
  • Call recording
  • Dashboard
  • Auto redial
  • Call parking
  • User profiling

SYVOX Pro

This particular version caters to the needs to enterprises with a customer service desk and call center operators.. SYVOX Pro has been designed to augment sales, improve employee productivity, perform data collection for analytics and generate reports for acquiring useful business intelligence to translate into strategies. SYVOX Pro has the capacity to integrate multiple databases, thus allowing time savings and greater customer engagement. A few of the popular features of this version include:

  • Direct inward outward dialing (DIOD)
  • Reporting and monitoring
  • Call recording
  • Dashboard
  • Auto redial
  • Call parking
  • User profiling

SYVOX SmartDial

This is an individual feature that has automated intelligence for identifying numbers from a pre-provided dial list and dialing automatically. This particular feature is common in the call center industry under the name Automatic Call Distributor (ACD). ACD routes incoming calls to teams that have been assigned to different call queues. The main features of SmartDial comprise of the following:

  • Logging staff in and out of queues
  • Reviewing the time for logging in and out
  • Estimating the number of answered and unanswered calls
  • Drafting queue strategies and prioritization control
  • Providing instant notification about the call center status
  • Live monitoring of calls
  • Offering a whisper feature in an ongoing call
  • Assisting both employee and caller on the call using the join feature
  • Monitoring the status of queues by identifying the number of callers in each queue
  • Reviewing the average and longest waiting time for callers that were in a queue

SYVOX Pro – CRM Business Application

This is an optional add-on feature with SYVOX Pro. This specialized CRM application allows customers to fetch an application that works as the operational backbone for all major business operations. Sybrid offers this CRM application enhancement to a variety of customers with the following functionalities:

  • Order delivery system
  • Help desk ticketing system
  • Hotel booking and management system
  • Customer feedback and complaint management system
  • Appointment scheduling and medical record management system

SYVOX SmartDial

This is an individual feature that has automated intelligence for identifying numbers from a pre-provided dial list and dialing automatically. This particular feature is common in the call center industry under the name Automatic Call Distributor (ACD). ACD routes incoming calls to teams that have been assigned to different call queues. The main features of SmartDial comprise of the following:

  • Monitoring the status of queues by identifying the number of callers in each queue
  • Logging staff in and out of queues
  • Reviewing the time for logging in and out
  • Estimating the number of answered and unanswered calls
  • Reviewing the average and longest waiting time for callers that were in a queue
  • Drafting queue strategies and prioritization control
  • Providing instant notification about the call center status
  • Live monitoring of calls
  • Offering a whisper feature in an ongoing call
  • Assisting both employee and caller on the call using the join feature

Here’s Why Your Business Needs to Opt For SYVOX

  • Pre- and post-sales service and support are commendable.
  • Relative to other similar systems, SYVOX seems to be the cost-effective PBX/ PABX system.
  • Management has been simplified via the web-based interface.
  • It aims to help with productivity boosts and provides greater call control.
  • Seamless integration with existing LAN infrastructure.
  • VoIP Gateways may be used to make and receive calls via the standard PSTN.

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